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Aftersales

We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help. Start by visiting our (link - https://www.nunua-online.com/custom/contact-us). Here, you can access frequently asked questions about your product, receive set-up advice.

Returns

In line with our returns policy, any products you return will need to be unopened, unused and in their original packaging, with proof of purchase.
When returning an item, make sure you have proof of purchase, such as your account receipt or confirmation email. The item (and any free items that came with the product) will also need to be: unused (with any tags still attached), in original packaging, in a resaleable condition

Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

Please note, for the safety of our customers and colleagues, we’re currently unable to accept larger 2-man items in pick-up / drop-off points. You can arrange for collections of large items, however these are subject to delays.
 

Faulty items

First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item. If you do need to return a faulty item, you can bring it in to any Pick-up store and we'll process it in accordance with our refund policy. We’re currently unable to accept larger 2-man items in-store. You can arrange for collections of large items, however these are subject to delays.

Repairs

If something goes wrong with your product, we may be able to have it repaired or arrange a spare part. And depending on the product, repairs can often take place in your home and save you the trouble of returning your item. Sometimes, calling the aftersales helpline can lead to resolving the issue without the need for a repair. Check out our Support Site to find the helpline number for your product.

Things to note:

  1. Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website and catalogue indicate which items are non-refundable.
  2. If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.
  3. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.
  4. We might ask for the product serial number or similar, to check the item was supplied by us.
  5. Naturally, none of this affects your consumer rights.
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